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Shipping and Returns

Return Policy

Shipping Information

General

Hardwood bargains makes the freight companies compete to earn our business, ensuring that we have the best shipping rates in the country. We ship with all of the top nationwide carriers, including: Fedex Freight, Saia Motor Freight, R and L Carriers, Roadrunner Freight, and Estes Express Lines. The average delivery time for a shipment is 5 business days depending on what part of the country the flooring is being shipped to.

Contact us for your free, no obligation freight quote.

We at Hardwood Bargains take great care when preparing your flooring order to ship out from our facilities and do everything that we can to ensure that it shows up to your door in perfect condition. When receiving your shipment, carefully inspect your flooring to make sure that there is no damage to it. The flooring is shipped insured and it will require you to notate any known damages on the delivery paperwork so that we may file a claim and replace any planks that have been damaged in transit.

Shipping Discounts

We will cover $50 of your shipping for every $1,000 you spend (limit $200)! This is a substantial discount on shipping to the majority of locations and in many instances completely covers the cost of your delivery.

Residential Deliveries

Our residential deliveries are a curbside delivery, meaning the trucking company will call you to schedule a time to deliver the flooring to your home and will require someone to be there to sign for the shipment and to unload the flooring from the truck. The cartons are on average 50 lbs each and are quite easy to unload by hand. If you require a lift gate or any other special services please contact us for a customized rate quote. When delivering to a residence, many times the shipment will take an additional two business days depending on how many residential shipments the freight company has that week. To schedule a delivery time or for any delivery related questions, please contact the freight company directly with the tracking number that we provide you with at the time of shipment.

Business Deliveries

Our business deliveries are a dock delivery, meaning the trucking company will call you to schedule a time to deliver the flooring to your business and will require someone to be there to sign for the shipment and to unload the flooring from the truck with a dock or forklift. If you require a lift gate or any other special services please contact us for a customized rate quote. To schedule a delivery time or for any delivery related questions, please contact the freight company directly with the tracking number that we provide you with at the time of shipment.

Warehouse Pickup

Our warehouse pickup deliveries are shipments that are to be held for our customers at the freight company's closest local terminal. Contact us to find out where the nearest shipping terminal to you is located. Most freight terminals are open Monday-Friday 8AM-5PM. Contact your specific freight terminal directly for their hours of operation.

 

Return Policy

Changed, Cancelled & Returned Orders

Returns: Online/Phone Purchases

We are happy to accept returns on entire or partial orders with a 5 carton minimum. There is a 30% restocking fee on all return orders. Returns are valid for non sale items (items must be standard running line products and not discontinued). The return must be in unopened, resalable cartons and must be received within 60 days of the date on the original sales receipt. In the event the product needs to be shipped back to us, the cost of shipping is the responsibility of the customer. All returns must be authorized by Hardwood Bargains prior to shipping and Hardwood Bargains must issue a return authorization number. Please contact us for a return freight quote and to receive your RA number by calling us at 877-853-5667 or by emailing us at returns@hardwoodbargains.com. Refunds are processed within 10-14 days and are only processed after the product has been received by our warehouse in good, resalable condition. It is the customers responsibility to ensure that the shipment is palletized and secured prior to return shipping. Please package returns carefully so they arrive in original condition.

Returns: In Store Purchases

We are happy to accept returns on entire or partial orders. There is a 30% restocking fee on all return orders. Returns are valid for non sale items (items must be standard running line products and not discontinued). The return must be in unopened, resalable cartons and must be received within 60 days of the date on the original sales receipt. If you are local to Hardwood Bargains, simply bring your new, unopened cartons back to your local showroom. In the event the product needs to be shipped back to us, the cost of shipping is the responsibility of the customer. All returns must be authorized by Hardwood Bargains prior to shipping and Hardwood Bargains must issue a return authorization number. Please contact us for a return freight quote and to receive your RA number by calling us at 877-853-5667 or by emailing us at returns@hardwoodbargains.com. Refunds are processed within 10-14 days and are only processed after the product has been received by our warehouse in good, resalable condition. It is the customers responsibility to ensure that the shipment is palletized and secured prior to return shipping. Please package returns carefully so they arrive in original condition.

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