Terms & Conditions
Your purchase of products, or request of free samples, from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. These Terms and Conditions May Change. HARDWOODBARGAINS.COM reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products, or request samples from us or use our Web Site.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our Shipping & Returns.
While we will use our best efforts to fulfill all orders,HARDWOODBARGAINS.COM cannot guarantee the availability of any particular product displayed on its Web Site. HARDWOODBARGAINS.COM will do its best job to fulfill all sample requests in full, but reserves the right to deny requests of free flooring samples at their discretion, without notice. HARDWOODBARGAINS.COM reserves the right to discontinue the sale of any product listed on the Web Site at any time without notice. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets.
Use of our Web Site User Comments
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of HARDWOODBARGAINS.COM. Your submission of any such Comments shall constitute an assignment to HARDWOODBARGAINS.COM of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. HARDWOODBARGAINS.COM will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction or compensation. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer codes or original works of art. Hyperlinks to other Web Sites To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which HARDWOODBARGAINS.COM does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
SMS Terms and Conditions - Hardwood Bargains mobile communications
- Opt in by selecting the Text Message option at checkout.
- No more than six messages per month.
- Message and data rates may apply.
- Opt out at any time by texting STOP to 5122909283
- For support, call 1-877-85-FLOOR.
- Supported wireless c arriers: AT&T, US Cellular, Verizon Wireless, Sprint, Virgin Mobile, Cricket, Boost, Nextel, and T-Mobile.
The trademarks, brand names, service marks and logos (the "Trademarks") used and displayed on this Web Site consist of both registered and unregistered Trademarks of HARDWOODBARGAINS.COM and others. Neither the content contained on this Web Site nor any representations or statements by HARDWOODBARGAINS.COM should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. HARDWOODBARGAINS.COM aggressively enforces its intellectual property rights to the fullest extent of the law. The name of HARDWOODBARGAINS.COM, the HARDWOODBARGAINS.COM logo or the other HARDWOODBARGAINS.COM formatives or any of its Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Web Site, without prior, written permission from HARDWOODBARGAINS.COM
HARDWOODBARGAINS.COM prohibits use of the HARDWOODBARGAINS.COM logo as part of a link to or from any site unless establishment of such a link is approved in advance by HARDWOODBARGAINS.COM in writing and by appropriate licensing agreement. Fair use of HardwoodBargains.com Trademarks requires proper acknowledgment. In addition, other product and company names mentioned in this Web Site may be the Trademarks of their respective owners.
This Web Site and all content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that HARDWOODBARGAINS.COM shall not be liable for any damages of any kind related to your use of this Web Site. Further you acknowledge that you have read and understand the Product Information provided on this Web Site. The prices displayed on our Web Site or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S and are subject to change from time to time.
SHIPPING & RETURNS
Delivery and Lead Times:
All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend that installation is scheduled after receipt of the product. And only after careful adherence to our general product and installation instructions which are located on our website.
Measurement and Quantity:
Purchaser/installer is responsible for all measurement quantities. Purchaser will be charged for the actual footage shipped. We accept no responsibility or liability for measurement errors.
Claims for shortages or damages must be made upon receipt of the product and duly noted in the shipping receipt. Purchaser/installer is responsible for final inspection. Do not install defective product. Use constitutes acceptance.
Please refer to the manufacturers installation instructions or consult with your flooring specialist for specific installation instructions. Prior to installation, purchaser/installer is solely responsible for determining the acceptability of moisture levels in both the product and the subfloor.
Returns and exchanges are permitted within 30 days of receipt of the product. A return request must be submitted within this 30 day time period. Returns or exchanges are not permitted on opened boxes, final sales, custom orders or clearance items. Non HWB or SFS SKU orders are subject to a 25% restocking fee.
There is a 5 box minimum on all orders to be considered for a return. The product must be in its original condition and have been properly stored. Repackaged product will not be accepted. Installed product is considered accepted by purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of purchaser.
Payment and Refunds:
We accept debit cards and credit cards. For returns, purchases by credit or debit card will be credited back to the credit or debit card used for the purchase restocking fee applies. For a more details of our policies and warranties, please contact our Customer Care at 877.853.5667 or e-mail us at [email protected]
We accept orders for international shipping, for more details and information on shipping as order outside of the United States and U.S. Territories please contact HardwoodBargains.com by phone at 877.853.5667 or e-mail us at [email protected]
Sales tax on the merchandise total is charged for products shipped to the state of Texas and Tennessee.
Receiving and Inspecting Your Delivery
All of our freight shipments require you to be present – Your signature is required.
As with any purchase you make, it is wise to inspect and count what you receive immediately upon receiving it. If there are discrepancies between what you were expecting and what you received, our policy is outlined below:
NOTE: All damaged material MUST be reported to HardwoodBargains.com within 3 business days after delivery.
We at HardwoodBargains.com have carefully screened our shippers, so it is rare that you would have visible damage to your order. If you do, however, discover visible damage, we ask that you carefully note the damage on your delivery paperwork prior to the delivery driver’s departure. We will utilize these records to initiate a damage claim with the freight carrier.
Next, call us at 877.853.5667 or [email protected] to report the damaged merchandise. We’ll take it from there!
Should you discover that your merchandise has been damaged after opening the packaging, do not proceed with installation. We will request digital pictures of the damaged merchandise which will be utilized to initiate a damage claim.
Incorrect or Incomplete Delivery:
We are human and sometimes mistakes happen. We sincerely apologize if we ship the wrong goods. We’ll resolve the discrepancy as quickly as possible. Call us right away (within 3 business days after delivery) at 877.853.5667 or [email protected] to report the discrepancy. A member of our staff will contact you to provide a replacement or issue a refund.
Each product will come with a warranty directly from the manufacturer. Please refer to manufacturer’s website for warranty terms and conditions.
In case of a warranty claim, the manufacturer may require an inspection by a third-party, certified National Wood Flooring Association (NWFA) inspector to determine liability, at the customer’s expense. The official inspection report must be furnished to the manufacturer so that the inspector’s findings can be reviewed. If the manufacturer’s product is found to be defective, the manufacturer will reimburse the customer for the cost of the inspection.
HOW TO RETURN AN ITEM
If you decide to return an item for any reason, we want to hear from you. Simply email [email protected] or call us at 877.853.5667. You will be greeted by a friendly and helpful specialist who will assist you in proceeding with your return.
All returns require a Return Authorization Number (RA). Customers must contact HardwoodBargains.com at 877.853.5667 to obtain a Return Authorization Number within 30 days of receiving the order. 30 days after the date of delivery, the order is considered closed and a return cannot be authorized.
Once you receive your Return Authorization Number, it is very important to clearly reference your RA# on the outside of the package. This number is used internally to track your return to ensure your credit is promptly issued. HardwoodBargains.com will coordinate a pick up for the merchandise being returned.
NOTE: HardwoodBargains.com only accepts returns after issuing a return authorization number. All other returns will be refused.
Once your item is returned in its original unopened package, carton or container within 30 days of receipt, you will receive a full refund of your purchase price minus the actual non-promotional shipping costs of the original shipment, any return shipping charges. A 25% restock fee will be deducted from your refund if the product does not have an SFS or HWB SKU.
HardwoodBargains.com processes refunds right away after receiving the return. You can expect to receive your refund within two to four weeks after shipping your item back to us. One of the members of our staff will be in touch with you either by phone or email with the details of your refund. Refunds shall be issued in the same form of payment as that used to make your purchase.
All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs.
Shipping Charges and Restock Fees: : HardwoodBargains.com shall cover the return shipping charges and restock fees under the following conditions:
- Defective merchandise received
- Merchandise damaged in transit
- Incorrect shipment received due to our error
If you decide to return your purchase for a full refund, you will be responsible to pay the actual non-promotional shipping costs of the original shipment, and any return shipping charges.
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